Customer service is one of our top goals here at Mercedes-Benz of Hilton Head. Feedback from our customers and visitors is important for helping us ensure we provide the best experience possible to our friends and neighbors in Bluffton and the surrounding area. Take a look at what other people are saying about their experience working with Mercedes-Benz of Hilton Head.
If you have recently bought a car from us, let us know how your experience went.
5 out of 5 stars
Our sales consultant, Carolyn, was great from the moment we walked through the door until the purchase. Attention to detail, quick email and text responses of answering pre and post purchase questions, and ease of pick up and delivery. Our car was a show room car (SUV). Callie walked me through all the features to confirm my understanding and demo. Great service. Although it was cleaned and wiped down, both Callie and Carolyn had me bring it back in for an additional detail. Great service!
We had the best experience with Mercedes of HH! Nick, our salesman was awesome. He communicated with us every step of the way and made the process quick and easy. Alex, the finance man made the purchase process a breeze. Highly recommend!
Our 3 year lease on our 2017 GLE 350 was expiring soon, and we loved the suv so much we decided to buy it. Being a bit unsure as to what steps we had to take, we went to Mercedes-Benz of Hilton Head. There we were greeted by Nick Field, Sales Consultant. Nick made us feel right at home, and clearly explained what steps (and options) we had to take to purchase our vehicle. We found Nick to be extremely knowledgeable and, with his guidance, made the purchase of our vehicle very easy. I would highly recommend dealing with Mercedes-Benz of Hilton Head, as I found everyone there courteous, knowledgeable and easy to work with.... More
When travelling from Ohio to South Carolina to visit friends, our 2018 GLC 300 developed some issues with the active brake assist system. We contacted John Z. with the service department at MB of HH and they worked us right in on a busy Friday afternoon. Updated the software, made sure we were safe to keep travelling, and even gave us a courtesy car wash. All for strangers with a car purchased at our local MB dealer in Ohio. First Class!
Thanks to Callie for the great job and personal service Callie searched all around the area to find the car we wanted at the price point we needed Vinnie Antignano
We found the sales department, Peter Forbes to be very up-front with information we requested on several used vehicles we were interested in. One of his best attributes was he was not Pushy! He let us drive the vehicles and make our own minds up! Even the other salesmen in the area were helpful when needed by Peter. We had to return the following day when Peter could not be there and two salesmen stepped right up and took care of us per Peters instructions. Lance the Finance Director, was great! We bought a Mercedes because for the last 5 years Monica and the service department have been more than supportive in our needs for our C300. My husband and I both said, we feel we want to buy another Mercedes solely because of this dealership! They have been wonderful and to us the support of your dealer once you own a vehicle is what it is all about. Bill & Glenda Lovel... More
I have had 3 wonderful experiences at Mercedes of Hilton Head. Monica was a pleasure to work with. She is knowledgeable, responsive and makes the experience seamless. Highly recommend the dealership, and especially Monica.
I was very pleased with the service. Everyone I came in contact with were friendly, professional and helpful. I brought my auto in to be serviced and the service was prompt and professional. I was consulted before any additional service was performed. The overall experience was wonderful . I will definitely use your services again.
We are very happy with the customer service in the service department.....did what was necessary to determine what parts needed to be ordered...explained entire procedure and did diagnostics, set up next appointment with loaner......very happy, have used them before, but better now....and yes once a car is out of warrantee frieder is the way to go.....
I purchased a 2010 Mercedes SLK 300 from another dealership and ran into a problem. I took it to these guys and they were amazing. I highly recommend this dealership. Mike Rish Hilton Head SC