Customer Testimonials
Very professional with an attentive and friendly staff. Clean environment with plenty of seating in a wide open area. Snacks and beverages were available.
Attentive, professional, and friendly. Had a great experience at the dealership today. My first visit.
Appointment for A service on my GLE. Peter was excellent and my car was ready when promised with all work completed. It was clean and waiting on my arrival. Smooth checkout and always enjoy speaking with Mark in the sales department. Both are great assets to the store. Thank you. Scott K
We have been coming this dealership for many years and it is always a pleasure.
It was a very warm welcome from start to end Andrew my sale person was great
They went over my GLC 300 completely during my regular service. They notice a leak starting to form. I was contacted and told that it was covered under my warranty and took care of it while it was there. Heather my advisor was awesome. Not only was she on top of everything, but I was met with a smile. She was cheery from start to finish. Made for a very pleasurable experience. Much better than where I used to take my car for service.
Always a pleasure dealing with Mercedes Benz of Hilton Head. Robert in service is professional, communicates well, and is pleasant to work with, always. Eric, the technician, is meticulous and did a fantastic job. He spent 15 minutes afterwards discussing my vehicle with me. Top notch crew here.
Service associate Heather made my visit very welcoming . She kept me informed the whole time. She made sure that my car was complete before they closed.
The Service team was excellent. I recommend this dealership do anybody servicing their Mercedes Benz
I need replacement tires and stopped in to see when they could do the work. Heather took care of me with a smile and a great helpful attitude. She made sure that they had tires in stock and got set an appointment for the next morning. The car was ready by noon and returned to me washed.
Test drove the GLE 350 AWD again after Mike followed up with us in our time frame
I have been a customer for 26 years back when they were on hilton head island. The experience started out great and had some issues with them . Some resolved and not. The technician sent the recommendation after I left is when I received. They put tires from the back on the front. Cables were out and no tread. Shined the tires and said I need to look at it. Went to another place fix the tires they were horrified and would have not let me leave for safety. The review said I denied it and they told the cashier not to ... Read More DealerRater - Sep 6, 2026
The entire experience with Mercedes-Benz of Hilton Head is truly exceptional. My Sprinter camper van just had an ac blower failure. Chris in the Sprinter service dept. did a remote diagnostic and was able to repair and get us back up and running the same day! I recommend this dealership for their expertise and commitment to outstanding customer satisfaction.
Robert and Faith were a very professional staff and clear with all the instructions. Had zero issues
This was my first visit with MB of HHI and it was amazing! Great service!
HH Mercedes are very helpful and you can always get a loaner car plus you don’t have to wait for a long time to get an appointment.
Stopped in for an unscheduled inspection and the service department responded with fast action in completing my unusual and specific request. Great job !
I had a warranty repair for a EGR Cooler malfunction. Diagnosed correctly. The repair took a couple days due to ordering parts. I was kept well informed during the process. The courtesy shuttle was a great benefit.
Excellent dealership, conscientious and courteous employees, beautiful staff, Patrick the Shuttle Driver is excellent. Angie, the service writer is very helpful and polite… not the cheapest place in the world! 😎
How will recommended ship to my friend's family anytime. Because I like the atmosphere and customer service.
I always have an excellent experience with the Service Department. Customer service focused keeping me informed on the progress of the service being performed on my vehicle..
In my experience the service department of a dealer is the most important aspect. This dealership has an excellent department. Customer service focused and the reason why I have purchased this brand
Always pleased with your service and your employees have had services with Mercedes in many different locations for years
Erika was awesome! Explained all the work that was necessary and kept me informed the whole time.
Our car salesman, Bobby Toth and the Finance Manager were the best people we Ever experienced in buying a car!!!
Courteous and efficient staff - an overall pleasant experience in getting repairs accomplished on my vehicle!
Very clean and friendly. They keep you up to and aware of there diagnosis of your vehicle.
Working with Robert Howard in service was a wonderful experience. He is the best! He made my service simple and easy.
Service team did an outstanding job quickly diagnosing and fixing the issue with our A/C while on vacation to get us back on the road in a few hours. Thank you!!
excellent customer response from start to finish. Prompt service effort to deal with my concerns. Service progress from mechanics to me very thorough.
Michael was professional, responsive and friendly. Adam, Ty, and Dave were very helpful. Good experience.
Professional and friendly dealer. Fair prices. Loaners available and easy to complete paperwork. Excellent service department.
Hilton head has been very responsive. Robert the service writer has been wonderful! I will be returning for any work needed!
Great teamwork to get us out the door with the car of our dreams. Thanks to salesman Andrew and the team for making it a pleasant experience.
Allison was great. She worked on all options for every car that I was interested, so I could do a side by side comparison, that way I could make the best decision for me. No high pressure sales environment.
Engine light come on will on vacation, just had it serviced at home dealership before vacation and they didn’t get it quite right, they fit me in the same day, took care of the mistake and got me back to enjoying our vacation, sister in law had purchased from them and I see why
Robert provided excellent service. The team got me through the process without very little waiting.
Angi did great!!! She kept me informed and my tech worked fast, returning me back in my vehicle. Thank you!!!
The staff was always friendly and courteous, but I left disappointed with how my repair and warranty claim were handled.
A low-mileage vehicle developed a fuel system issue that ultimately required replacement of all four fuel injectors. Before authorizing the repair, I was told the problem was likely due to bad fuel and was instructed to refill with fresh fuel. After doing exactly that, the same problem occurred again.
The vehicle was then diagnosed with leaking injectors, resulting in a repair bill of more than $4,500. The warranty claim was denied because the failure was attributed to fuel contamination. However, when ... Read More DealerRater - Jul 5, 2026
Excellent service! No hard sell and fair pricing, both on my purchase and my trade-in. I will be comfortable recommending them to family and friends.
The service was incredible. The attention to detail was top-notch. The performance was noteworthy.
Once again, I received excellent, professional service on my car from Mercedes -Benz of Hilton Head. They're the best. In fact, even though we have a Mercedes dealership in Savannah, I choose to drive to Bluffton to get all of my services and repairs done there (on my 2nd Mercedes). Peter Alpy, Service Advisor was especially friendly and helpful.
Monica runs the service department “like a finely tuned Swiss watch”. Heather, who is my service rep , is outstanding and could not be more attentive. Thank you
Had to wait for a second key after I left dealership. Found in mechanics tool box.Numerous calls to have the key mailed to me. No manuals in the glove box. Slight tear in the drivers seat. Not good prepping. No return calls from manger or sales person. I would not recommend buying a car hear.
Outstanding customer service, friendly attentive staff, transparent communication, and a smooth, stress-free service experience
Diagnosed and solved electrical issues with software update. Also performed a recall. Very efficient and courteous.
I am very happy with their service department. I had my car serviced today. Robert from the service department explained everything to me in great detail. He greeted me when I brought my car in and explained everything to me that will be done. He also kept me up-to-date on the status of the service work. They washed the car before I picked it up, and at pickup Robert reviewed with me everything that was done.
Poor service response. A lack of customer service. Defensive in their explanation of mishandling the work.
They always do a great job. Angie did a wonderful job from start to finish.
First they can't get my name right. Second, every time I go to pick up the car the work has not been completed. The service department is absolutely clueless.
The experience here at this dealership was impressive, especially with the knowledge of the Foreman regarding sprinter vans. I highly recommend them for any vehicle.
Mercedes-Benz of Hilton Head is simply the best local dealership all the way around! Recently purchased a new GLE 450 from Nick for my wife’s birthday gift.. When we arrived at the dealership, the GLE was all polished up on the showroom floor with a big bow on top! Nick our sales agent, Mr. Partridge the sales manager, and Ms Vickers the service manager all came out to congratulate my wife and to wish her a happy birthday! That is what I call outstanding customer relations.
Received my car back filthy. Not the service I should expect from Mercedes Benz. They offered to bring it back and clean it but 26 miles at $5 a gallon, not really worth it. May seem small, but you expect better from Mercedes Benz.
Traveling through the area and had a problem while on the road. Walked in with no appointment and the service representative was spectacular. They had the part in hand and had me repaired and out the door within an hour. I couldn’t say better things about this service department! Top notch.
Brian was my service advisor. His communication and attention to detail were excellent. Service is always excellent, love HHMB!
Excellent customer service, very friendly personnel. We were well taken care of on our very first visit.
The service was easily scheduled. The service was completed as requested. My advisor Brian was very attentive to my needs. Thank you for the works class service.
Robert ,Peter and entire staff did a marvelous job getting us back on the road. We thought our vacation was ruined and you made a bad situation the best it could be. Thank you!!
Great atmosphere and friendly staff. I appreciate having someone assigned to my service. Robert is a great asset.
Slight delay in getting work done, but I didn’t stay so no big deal.
This dealership is probably the best dealership I have ever experienced. People there are friendly and helpful and very professional. My service advisor Angi really knows her stuff and communicates well. Heather and Courtney are always in good spirits. I cannot say enough about this dealership. I even received flowers on Mothers Day.
I was on vacation and saw that Hilton head Mercedes had the GLE 450 I had been looking for. Stopped by and an hour later had the deal done Nick the salesman as well as David the Gm was awesome to deal with Would drive from Atlanta to purchase another Mercedes from them. They did such an awesome job
I believe that when quality counts, you buy quality. My vehicle and this dealership meet this standard. My vehicle has been relatively trouble free (most problems have been user error) and the people with whom I’ve interacted have been extremely courteous and helpful. This includes my service rep and
the young man who gave me a ride home
after I dropped my car off for service. Do yourself a favor and check out this dealership next time you need a car. Don’t be afraid to buy a pre owned vehicle if you can find one. They won’t ... Read More DealerRater - May 7, 2026
Service communicated was prompt and courteous - the service representative kept me informed clearly explained the different service options - loaner car was waiting all good
The whole process was smooth. Allison was on top of everything. We highly recommend MB of HH!
Allie was helpful and professional and made the process simple. I would consider buying future cars from them.
We were treated very well.All questions were answered.we were guided through the service process with care.
Peter Alpy is very experienced and it shows in his knowledge about MB ‘s . It was great working Peter.
The service was professional efficient and friendly I dropped the car off picked up a loaner car and was on my way in minutes The experience was the same when it came to picking up my car
Got job done as promised! On time and loner was available. Service advisor was great.
Buyer beware!! Bought an Audi A5 convertible. Had it shipped. No one seemed to mention the inner headliner was falling in, the radio volume knob and shaft were broken. Was told I should have looked at the pictures better. Buy some glue and fix it myself?? Should be able to fix radio with 3D printer??? This place is a joke. Cost me $1200.00. Zero response form the general manager..
Great service department. Robert is a great contact and cares about the customer. In NPS lingo a solid 10
Debbie the service advisor was very thorough and provided key information allowing us to make decisions on our service.
Nick was great to work with was the fourth car I have purchased from him and Mercedes Benz of Hilton Head.
Debbie my service advisor provided all the details I required to understand the service level for my vehicle. Debbie was very professional and knowledgeable.
Very professional courteous staff great work (a bit on the expensive side) i recommend this dealership
Personable, knowledgeable, and timely. This is my first interaction with this dealership and, in my opinion, it was flawless. Debbie Nakamura has mastered communication with customers!
Staff very nice. The technicians however misdiagnose issues and appear to do additional work that may it have been necessary.
The service manager Monica is the best. They are lucky to have her. Service is great! Technicians are very good
I'm very pleased with the service and attention, Angie is very professional. I will recommend you.
Excellent service on all levels. My service manager and the entire group helping me.Deborah was extremely professional as well as another woman working with her.
Very efficient, took care of me quickly. Price was exactly what they quoted. Didn’t try to upsell.
Picked up car after getting 4 new tires. Almost immediately after leaving dealership, got low tire pressure warning on dashboard. One tire was at 25 psi, other 3 were at correct pressure of 36 psi. This is sloppy work.
Excellent customer service . Allie and Gabrielle was very nice and accommodating. Will definitely refer people to the dealership.
Had to have a “B” service on my car. From scheduling to service, to picking my car up after was AWESOME. A service person called me the evening before an 08:30 service appointment and told me they had a loaner for me and I could drop my car off (the evening before). I did and my car was DONE by 10am on Saturday!!! Ms. Debbie is a gem!!!’
Excellent work in outlining and reviewing the options for my new car. Nick had regular updates and information about logistics. The dealership was professional in all arenas.
Peter my service agent was wonderful. He explained all the necessary repairs and advised me appropriately. I felt confident in the help I received. I was under a time crunch to get the car by the end of the day and Peter worked hard to ensure the work was completed on time.
Peter the Service Advisor went way above and beyond to correct an issue. This was done perfectly!! Very Happy!! Jeff Shepard
I bought a used vehicle here and they made the process so easy! Larry and Ty were great! Highly recommend!
Peter gave us excellent service. Great job and glad my glc300 was serviced at Hilton head mercedes
Good service, excellent loaner program, pleasant interaction with advisor..After 6 visits to this dealership this was probably my best experience
Been going here for years and the service just gets better each time. Enjoyed the experience.
A check engine light came on and I went to the dealership to have it checked ot. Abigail greeted me right away and started diagnosis . The car needed a software update. They did the update and I was back on the road in short order.
Professional, trustworthy and fair. Everyone I met helped each other out and were very friendly. Highly recommend. Bobby Toth is fantastic
Nick Field is truly the most considerate and hard working sales person I have ever meet. A true gentleman and a huge credit to the dealership..
Hilton Head Mercedes is a wonderful place to shop for a car. Our sales person Larry was extremely knowledgeable about the car we were interested in purchasing. Gabriella was wonderful setting up all the paperwork that goes along with purchasing a vehicle. All in all it was a great experience.
Excellent service, check in was prompt at the scheduled time. The service advisor was knowledgeable and very responsive and pleasant.
Debbie is the best service person as she makes everything so easy. She has a great personality and knows her business well.
I was very happy with my experience. Michael and team were excellent, and went over and above to accommodate me.
Great experience buying a preowned car . Knowledgeable and patient with our questions . Transparent on pricing
