Customer Testimonials
Excellent service! No hard sell and fair pricing, both on my purchase and my trade-in. I will be comfortable recommending them to family and friends.
The service was incredible. The attention to detail was top-notch. The performance was noteworthy.
Once again, I received excellent, professional service on my car from Mercedes -Benz of Hilton Head. They're the best. In fact, even though we have a Mercedes dealership in Savannah, I choose to drive to Bluffton to get all of my services and repairs done there (on my 2nd Mercedes). Peter Alpy, Service Advisor was especially friendly and helpful.
Monica runs the service department “like a finely tuned Swiss watch”. Heather, who is my service rep , is outstanding and could not be more attentive. Thank you
Had to wait for a second key after I left dealership. Found in mechanics tool box.Numerous calls to have the key mailed to me. No manuals in the glove box. Slight tear in the drivers seat. Not good prepping. No return calls from manger or sales person. I would not recommend buying a car hear.
Outstanding customer service, friendly attentive staff, transparent communication, and a smooth, stress-free service experience
Diagnosed and solved electrical issues with software update. Also performed a recall. Very efficient and courteous.
I am very happy with their service department. I had my car serviced today. Robert from the service department explained everything to me in great detail. He greeted me when I brought my car in and explained everything to me that will be done. He also kept me up-to-date on the status of the service work. They washed the car before I picked it up, and at pickup Robert reviewed with me everything that was done.
Poor service response. A lack of customer service. Defensive in their explanation of mishandling the work.
They always do a great job. Angie did a wonderful job from start to finish.
First they can't get my name right. Second, every time I go to pick up the car the work has not been completed. The service department is absolutely clueless.
The experience here at this dealership was impressive, especially with the knowledge of the Foreman regarding sprinter vans. I highly recommend them for any vehicle.
Mercedes-Benz of Hilton Head is simply the best local dealership all the way around! Recently purchased a new GLE 450 from Nick for my wife’s birthday gift.. When we arrived at the dealership, the GLE was all polished up on the showroom floor with a big bow on top! Nick our sales agent, Mr. Partridge the sales manager, and Ms Vickers the service manager all came out to congratulate my wife and to wish her a happy birthday! That is what I call outstanding customer relations.
Received my car back filthy. Not the service I should expect from Mercedes Benz. They offered to bring it back and clean it but 26 miles at $5 a gallon, not really worth it. May seem small, but you expect better from Mercedes Benz.
Traveling through the area and had a problem while on the road. Walked in with no appointment and the service representative was spectacular. They had the part in hand and had me repaired and out the door within an hour. I couldn’t say better things about this service department! Top notch.
Brian was my service advisor. His communication and attention to detail were excellent. Service is always excellent, love HHMB!
Excellent customer service, very friendly personnel. We were well taken care of on our very first visit.
The service was easily scheduled. The service was completed as requested. My advisor Brian was very attentive to my needs. Thank you for the works class service.
Robert ,Peter and entire staff did a marvelous job getting us back on the road. We thought our vacation was ruined and you made a bad situation the best it could be. Thank you!!
Great atmosphere and friendly staff. I appreciate having someone assigned to my service. Robert is a great asset.
Slight delay in getting work done, but I didn’t stay so no big deal.
This dealership is probably the best dealership I have ever experienced. People there are friendly and helpful and very professional. My service advisor Angi really knows her stuff and communicates well. Heather and Courtney are always in good spirits. I cannot say enough about this dealership. I even received flowers on Mothers Day.
I was on vacation and saw that Hilton head Mercedes had the GLE 450 I had been looking for. Stopped by and an hour later had the deal done Nick the salesman as well as David the Gm was awesome to deal with Would drive from Atlanta to purchase another Mercedes from them. They did such an awesome job
I believe that when quality counts, you buy quality. My vehicle and this dealership meet this standard. My vehicle has been relatively trouble free (most problems have been user error) and the people with whom I’ve interacted have been extremely courteous and helpful. This includes my service rep and
the young man who gave me a ride home
after I dropped my car off for service. Do yourself a favor and check out this dealership next time you need a car. Don’t be afraid to buy a pre owned vehicle if you can find one. They won’t ... Read More DealerRater - May 7, 2026
Service communicated was prompt and courteous - the service representative kept me informed clearly explained the different service options - loaner car was waiting all good
The whole process was smooth. Allison was on top of everything. We highly recommend MB of HH!
Allie was helpful and professional and made the process simple. I would consider buying future cars from them.
We were treated very well.All questions were answered.we were guided through the service process with care.
Peter Alpy is very experienced and it shows in his knowledge about MB ‘s . It was great working Peter.
The service was professional efficient and friendly I dropped the car off picked up a loaner car and was on my way in minutes The experience was the same when it came to picking up my car
Got job done as promised! On time and loner was available. Service advisor was great.
Buyer beware!! Bought an Audi A5 convertible. Had it shipped. No one seemed to mention the inner headliner was falling in, the radio volume knob and shaft were broken. Was told I should have looked at the pictures better. Buy some glue and fix it myself?? Should be able to fix radio with 3D printer??? This place is a joke. Cost me $1200.00. Zero response form the general manager..
Great service department. Robert is a great contact and cares about the customer. In NPS lingo a solid 10
Debbie the service advisor was very thorough and provided key information allowing us to make decisions on our service.
Nick was great to work with was the fourth car I have purchased from him and Mercedes Benz of Hilton Head.
Debbie my service advisor provided all the details I required to understand the service level for my vehicle. Debbie was very professional and knowledgeable.
Very professional courteous staff great work (a bit on the expensive side) i recommend this dealership
Personable, knowledgeable, and timely. This is my first interaction with this dealership and, in my opinion, it was flawless. Debbie Nakamura has mastered communication with customers!
Staff very nice. The technicians however misdiagnose issues and appear to do additional work that may it have been necessary.
The service manager Monica is the best. They are lucky to have her. Service is great! Technicians are very good
I'm very pleased with the service and attention, Angie is very professional. I will recommend you.
Excellent service on all levels. My service manager and the entire group helping me.Deborah was extremely professional as well as another woman working with her.
Very efficient, took care of me quickly. Price was exactly what they quoted. Didn’t try to upsell.
Picked up car after getting 4 new tires. Almost immediately after leaving dealership, got low tire pressure warning on dashboard. One tire was at 25 psi, other 3 were at correct pressure of 36 psi. This is sloppy work.
Excellent customer service . Allie and Gabrielle was very nice and accommodating. Will definitely refer people to the dealership.
Had to have a “B” service on my car. From scheduling to service, to picking my car up after was AWESOME. A service person called me the evening before an 08:30 service appointment and told me they had a loaner for me and I could drop my car off (the evening before). I did and my car was DONE by 10am on Saturday!!! Ms. Debbie is a gem!!!’
Excellent work in outlining and reviewing the options for my new car. Nick had regular updates and information about logistics. The dealership was professional in all arenas.
Peter my service agent was wonderful. He explained all the necessary repairs and advised me appropriately. I felt confident in the help I received. I was under a time crunch to get the car by the end of the day and Peter worked hard to ensure the work was completed on time.
Peter the Service Advisor went way above and beyond to correct an issue. This was done perfectly!! Very Happy!! Jeff Shepard
I bought a used vehicle here and they made the process so easy! Larry and Ty were great! Highly recommend!
Peter gave us excellent service. Great job and glad my glc300 was serviced at Hilton head mercedes
Good service, excellent loaner program, pleasant interaction with advisor..After 6 visits to this dealership this was probably my best experience
Been going here for years and the service just gets better each time. Enjoyed the experience.
A check engine light came on and I went to the dealership to have it checked ot. Abigail greeted me right away and started diagnosis . The car needed a software update. They did the update and I was back on the road in short order.
Professional, trustworthy and fair. Everyone I met helped each other out and were very friendly. Highly recommend. Bobby Toth is fantastic
Nick Field is truly the most considerate and hard working sales person I have ever meet. A true gentleman and a huge credit to the dealership..
Hilton Head Mercedes is a wonderful place to shop for a car. Our sales person Larry was extremely knowledgeable about the car we were interested in purchasing. Gabriella was wonderful setting up all the paperwork that goes along with purchasing a vehicle. All in all it was a great experience.
Excellent service, check in was prompt at the scheduled time. The service advisor was knowledgeable and very responsive and pleasant.
Debbie is the best service person as she makes everything so easy. She has a great personality and knows her business well.
I was very happy with my experience. Michael and team were excellent, and went over and above to accommodate me.
Great experience buying a preowned car . Knowledgeable and patient with our questions . Transparent on pricing
Very professional service, thorough explanation of service provided. Easy drop off and pickup, no customer wasted time. Service was exemplary
Consistently performs good work on time. Service advisor is had ( Deborah) was GREAT to work with.
Peter was excellent!! He promised and then over delivered. I live in Atlanta and bought my car here while visiting my sister. I come frequently and always get my car serviced here when I do.
We had such a peaceful car-buying experience with Michael Milewski at Mercedes-Benz of Hilton Head. Our interaction was completely devoid of typical car sales pressure and scarcity tactics. Mike respected that we knew what we wanted, and he went above and beyond to help us with generosity and kindness. We couldn't have been better taken care of!
Angi and the team were amazing start to finish and made me feel at ease in a stressful situation. A++++ dealership
Well run dealership. Great staff. I was given an estimate and there were no surprises.
Peter was my caregiver for this periodic maintenance .He is a true professional and I gladly recommend him for all your customers.
Professional, courteous, customer focused, friendly and respectful of our time. Their Valet Service makes annual maintenance a breeze. We have purchased 4 new cars from Hilton Head Mercedes over the past 10 years. Best of the Best !
My service manager is excellent and always keeps me informed and answers all of my questions. The whole service staff is very friendly and attentive to their customers. I will continue having our vehicles serviced at Mercedes Benz of Hilton Head.
I went to Mercedes of HH for B service on my E63s. I was hit with the dreaded 177 motor rear main seal leak at 40k miles. This is a common thing problem that is well known by MB. One with a service bulletin by MB and known by NHTSA. This repair is upward of $8k
I opted to hold off and contact MB corporate To see if they would stand by their flagship motor and offer goodwill towards the repair. They did not. In disappointment and frustration I opted to go to an aftermarket shop.
In steps Monica “The ... Read More DealerRater - Feb 13, 2026
My service advisor, Deborah Nakamura, was outstanding. She had every detail well organized so I could get a job I thought might take several days done in a few hours. Great attention to detail and communications skills.
Eazy to get an appointment, they took us very quickly. Problem resolved. Utilized their shuttle service. Service advisor, Abigail, was great!
Excellent service - rep (Deborah was outstanding). They completed the service on time and the communication was great. They have always done an outstanding job on service.
We were exceedingly pleased with Peter, our Service Rep. great attitude, very communicative and knowledgeable.
Exceptional service, time, and attention given to me. Job well done. Very satisfied, will return.
Friendly and respectful and very transparent with consumer. Manage time very well and they explain thing well
Micheal keeped me informed of all the information needed to make the best decisions. Just droved over 500 mile with no problem. Thank you to the mechanic that not only a great job, but did it in a timely manner.
They completed the job in the estimate given. I found the staff to very friendly and helpful
Great customer service. Peter was amazing and worked around my schedule. Everyone was very nice and helpful. A-plus service.
I was taken care of promptly by my service advisor and was kept informed of the services needed and the time it would take to get the job done! He was very professional.
I was extremely pleased with my service and with my service advisor. He was very nice and knowledgeable.
The service department is everything it should be. Everyone is courteous and pleasant. My service advisor, Debbie, is knowledgeable and cares for my needs. She sends an update every day the car is in for service. When the car is ready she explains everything that was done and why. What's not to like?
Excellent purchase experience with Dora. Mercedes Benz of Hilton Head is a first class operation. Highly recommend.
10 out of 10. Everyone is attentive, outgoing, professional and pleasant. And the work was done well.
Work was done in a good amount of time . Thanks for the very good service
Although they struggled initially with the diagnosis in the end they took care of everything in the end
I would like to take this opportunity to share my recent experience with Mercedes, specifically concerning a service issue I encountered with my S580. I received a low-battery warning and a notification that the vehicle required servicing. While I was leaving to New Jersey the next day, I decided to visit a service center for assistance.
Upon my arrival, I was attended to by Abigail, who informed me that, without an appointment, I should anticipate a considerable wait. I acknowledged this information and accepted the terms of service.
While I awaited assistance, I heard an announcement regarding a Hilton Head ... Read More DealerRater - Jan 9, 2026
Abigail was great. Professional and efficient. She ordered the tires I needed and she was able to get them the same day.
Excellent service and very accommodating staff. Angela went out of her way to find a loaner vehicle when I required extra time from unanticipated issues.
Service department is not efficient, repair time was twice as long as the service advisor said it would be. He would not answer texts or phone calls. I ended up going to the manager “Monica” who was very helpful and apologetic.
Service department was quick to arrange an appointment to evaluate a tire problem. The problem was identified and tire replaced in a reasonable time. They applied the tire warranty so the cost was minimal and a new tire installed.
Prompt service with good old fashioned manners. I plan to continue to do business with this dealer.
Great service by Robert and team. Explained service clearly and delivered the car on time as promised. Thank you for the loaner car!
Everyone was extremely friendly, efficient, and knowledgeable. Abigail and Heather could have been more helpful.
Abigail did a great job taking care of my annual service. Quick scheduling, good communication, no upsell. Also made sure I got a military discount for which I didn’t even know I was eligible.
The service experience is excellent due to the women who do the scheduling. The are very competent and friendly.
Sales and service are both top notch! Both very helpful. I have to write more words.
I worked with Stephen Colaiezzi, who was professional, knowledgeable, helpful and made the experience fun. It was a pleasure working with Stephen and I will recommend him to my friends. Thank you Stephen!
Deborah was a fantastic representative for Mercedes of Hilton Head. She was professionals, knowledgeable and personable. She was an A plus.
