Valet Policy

We value the relationship with our clients and want to provide you with First Class Service. We offer four types of alternate transportation options:

  Local shuttle service which runs 7:30AM until 5:30PM Monday-Friday.

This area includes Beaufort County, Jasper County, Chatham County and Effingham County.

  Loaner Cars

We offer this complimentary service for vehicles with Full Coverage Auto Insurance. If this is your preferred mode of transportation, please request one at the time of making your appointment as they are not typically available on the day of your appointment. We ask that you return the car with the same amount of fuel as when you picked the car up in service and it is returned the same day as you are contacted that your vehicle is ready. Additional fees may be applicable if the loaner car is not returned when you are advised that your vehicle is ready. (Not available for Body Shop repairs or the Reconditioning Shop).

  In-Town Pick-up and Delivery

We offer this complimentary service by appointment and it covers that same area as our Shuttle service. We will pick your vehicle up at your home or business and return it when your requested service is completed. Services that qualify for this type of transportation include Annual Services, Tires with Alignment, Recalls and non-Warranty Repairs, assuming the vehicle is safe to be driven to the shop.

  Loaner Pick-up and Delivery

We offer this complimentary service by appointment only and at no charge for clients within a 50 mile radius of the dealership. Clients will be given a 2 hour block of time in which the driver will arrive to pick up your vehicle and/or return your vehicle. Services that qualify for this type of transportation include all of the above services listed plus Warranty Repairs and previously recommended work by our dealership within the last 90 days.

  Friendly Reminders

We ask that you have enough fuel in your vehicle to make the round trip, as well as fuel in the loaner to make the return trip to Bluffton, SC. The usual wait time for a valet is 12-17 business days, so please take this into account when calling to schedule your service needs.

Mercedes-Benz of Hilton Head understands there are times that emergencies happen and we will do our best to accommodate you as quickly as possible in those instances. We can only offer these services for vehicles that are being serviced at our facilities. (No Body Shop repairs or Reconditioning Shop).

Just a few reminders:

• No smoking in the loaners.
• Mercedes Benz of Hilton Head is not responsible for any damage that occurs in a loaner vehicle while loaner vehicle is in a client’s possession, to include debris in tires resulting in tire replacement or repair, damaged windshields and any other repair caused by an outside source.
• Only drivers over the age of 21 with a valid drivers license and full insurance are permitted to drive the loaners.
• Service loaner vehicles are intended for on-road use only.
• A valid credit card must be on file to take care of your service invoice and any damages or miscellaneous charges that may occur while the loaner is in your possession.
• Mercedes-Benz of Hilton Head and their drivers will be held harmless for any damages incurred while transporting your vehicle to and from Mercedes-Benz of Hilton Head.

The programs listed above are subject to change without notice.